Retail Banking Executive

Retail Banking Executive

Job Description:

By serving as a customer link in the banking sector, the Retail Banking Executive ensures that TD's Brand promise is honored through the utilization of financial know-how and tailored guidance to meet customers' banking demands. Through the identification of suitable TD options that support customers in achieving financial objectives, this role actively contributes to business development and strengthens customers' relationships with TD.

Qualifications:

• Earning a high school diploma or GED is crucial for advancing in academic and career pathways.
• Accumulating more than one year of experience in customer service or sales (volunteering, educational involvement, or military service can be taken into account).
• Teller experience preferred.
• Adequate completion of teller training program is essential.
• Valued competencies consist of skillfulness in conversing with customers and educating them on products.
• Impressive skills in organizing tasks effectively; proficient at multitasking in fast-paced settings.
• Strong communication skills characterized by being brief, understandable, and reliable.
• Proficient in prioritization, deadline achievement, and independent workflow.
• Illustrating logical reasoning and proficient in tackling problems effectively.
• Proficiency with the Microsoft Office suite of tools.
• Notary License preferred.

Key Responsibilities:

Developing Customer Connections and Enhancing Relationships: This phrasing underscores the continuous process of establishing connections with customers and improving the quality of relationships over time:

• Enhances customer relationships through the exhibition of product knowledge and attentive listening to customer demands.
• Engages in conversations to recognize additional needs and offer appropriate solutions or recommendations.
• Suggests products based on customer needs, focusing on their key features and advantages.
• Utilizes CRM technology for the proactive identification of solutions, assistance with assessments, and execution of outbound sales strategies.
• Manages customer issues and errors independently, escalating as per protocol.
• Constructs functional relationships and clarifies intricate or complicated details.
• Engages in customer outreach endeavors, service operations, and advisory tasks to uphold TD's promise of delivering unexpectedly personalized experiences.
• Collaborates with customers on loan product inquiries and streamlines the application intake process.
• Functions as a strategic partner for customers, offering insights on efficient time and money management.
• Ensures each customer interaction is authentic and personalized.

Striving to exceed customer expectations and delivering exceptional service are crucial components of achieving Customer Experience and Service Excellence:

• Delights customers by delivering extraordinary service, valuable advice, and building strong relationships.
• Supports TD's customer service strategy by instilling trust, delivering consultative assistance, and proposing proactive suggestions.
• Provides a point of escalation for addressing customer queries or concerns.
• Oversees lobby leadership through managing customer traffic, welcoming guests, and assisting with identifying requirements.
• Informs clients about digital and self-service options that are customized to their liking.
• Implements actions to deliver service that goes beyond expectations in its human element.

Sales & Solutions:

• Recognizes the demands of transactions and educates customers on self-service alternatives, with a focus on digital tools.
• Forms connections with partner banks to improve the quality of client recommendations.
• Assists in loan-related operations as part of the Mortgage Loan Originator criteria defined by Regulation Z and the SAFE Act.
• Teller activities play a crucial role in ensuring smooth and accurate financial transactions for customers while upholding security and compliance measures
• Teller responsibilities may include performing transactions like check cashing, depositing funds, withdrawing money, and transferring finances.
• Adheres to protocols for fraud detection and operational policies.
• Mastery of teller training is essential for employees who will be responsible for processing Customer transactions.

Teamwork & Culture:

• Engages as a proactive team player, fostering a positive work setting that incentivizes excellence, innovation, and cooperation.
• Refines understanding and proficiencies by actively engaging in knowledge sharing initiatives.
• Participates in overseeing performance metrics, skill-building exercises, and career evolution.
• Ensures stakeholders are kept abreast of progress and relevant updates through proactive communication.
• Supports the implementation of a workplace culture that prioritizes diversity, equity, and inclusion.
• Takes on the responsibility of embodying the brand values and messaging in all interactions.
• Utilizes coaching feedback as a tool for enhancing performance.
• Embraces change positively.

Physical Requirements:

• Continuous sedentary work involves consistent sitting without regular breaks for physical movement
• Undertaking several tasks simultaneously - Continuous
• Daily use of standard office equipment - Uninterrupted
• Quick responses to noises - Unbroken
• Sitting - Frequent
• Standing - Frequent
• Walking - Occasional
• Moving securely within narrow confines - Occasionally occurring
• Intermittent handling of objects weighing less than 25 pounds
• Infrequently dealing with loads exceeding 25 pounds in weight
• Squatting - Occasional

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