Teller

Position Overview:

As a Teller at PNC, you will provide exceptional customer service, help customers manage their financial transactions, and support branch operations. You will create a positive customer experience while identifying opportunities to promote PNC products and services.

Responsibilities:

• Delivers a unique customer experience focused on improving financial wellbeing and fostering customer loyalty.
• Processes a variety of customer interactions efficiently and accurately.
• Educates customers on available alternatives for their financial transactions.
• Identifies opportunities during customer interactions and refers them to appropriate branch staff.
• Engages customers through lobby activities and meaningful conversations.
• Positions PNC products and services to meet customer needs.
• Identifies sales opportunities and refers customers to the appropriate team members to expand relationships.
• Educates customers on digital banking tools, technology options, and self-service resources for managing financial transactions.
• Applies product and procedural knowledge to resolve customer problems effectively.
• Ensures teller and branch operations are completed accurately, adhering to PNC policies and procedures.

Preferred Skills:

• Accountability
• Banking Knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Approach

Qualifications:

• No prior experience required.
• Roles at this level typically do not require a university or college degree.
• A high school diploma or GED is preferred.
• A comparable combination of education, job-specific certifications, or relevant experience (including military service) may be considered.
• No degree required.
• No certifications or licenses required.

Benefits:

PNC offers a comprehensive range of benefits to support your needs now and in the future, including:

• Medical, Dental & Vision Coverage
• Life Insurance
• Short- & Long-Term Disability Protection
• 401(k) with PNC Match, Pension, and Stock Purchase Plans
• Dependent Care Reimbursement Account
• Backup Child/Elder Care
• Adoption, Surrogacy, and Doula Reimbursement
• Educational Assistance (including select fully paid programs)
• Wellness Program with financial incentives
• Paid Time Off

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