Bank Operations Associate

Bank Operations Associate

Job Description:

As a Bank Operations Associate employed by PNC, your duties involve offering top-notch customer service, guiding customers in their financial transactions, and facilitating the functioning of branch operations. Your key aim is to establish a delightful customer experience and identify moments to advocate for PNC's array of products and services.

Responsibilities:

• Delivers a special customer interaction that prioritizes better financial stability and cultivating customer fidelity.
• Deals with diverse customer interactions in a prompt and accurate manner.
• Informs customers about the different alternatives they can consider for their financial dealings.
• Identifies openings during customer interactions and guides them to the appropriate branch representatives.
• Engages in lobby initiatives and impactful dialogues with customers.
• Adjusts PNC offerings to suit the needs of clients.
• Spotlights sales prospects and steers customers towards the appropriate team members for expanding connections.
• Educates clients about utilizing digital banking tools, technological solutions, and self-help outlets for effective financial transaction management.
• Uses knowledge of products and processes to successfully resolve customer challenges.
• Guarantees the accurate execution of teller and branch operations in accordance with PNC's policies and procedures.

Preferred Skills:

• Accountability
• Banking Knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Approach

Qualifications:

• Previous experience is not a prerequisite.
• A university or college degree is usually not a prerequisite for roles at this level.
• The preference is for individuals with a high school diploma or its equivalent.
• Relevant combinations of education, job-specific certifications, or practical experience (including military background) might be reviewed.
• No degree required.
• Not mandatory to possess certifications or licenses.

Benefits:

PNC offers a complete set of benefits aimed at supporting you in the present as well as down the line:

• Coverage encompassing medical, dental, and vision services
• Life Insurance
• Protection from Disability in the Near and Extended Future
• PNC's 401(k) plan includes a matching component from the company along with opportunities for pension and stock purchase participation
• A Dependent Care Reimbursement Account is a valuable tool that helps employees save money on eligible dependent care expenses by using pre-tax dollars
• Backup Child/Elder Care
• The policy on Reimbursement for Adoption, Surrogacy, and Doula Services details the provisions for financial assistance in these areas
• Educational Aid (with certain programs fully subsidized) is accessible for those in need of support
• Financial incentives are a component of the wellness initiative to motivate individuals to prioritize health and well-being
• Paid Time Off

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