Banker

Banker

Job Overview:

As a Banker at PNC, you will provide outstanding customer service, assist clients with managing financial transactions, and support daily branch operations. This role focuses on creating positive customer experiences while identifying opportunities to recommend PNC products and services that align with customer needs.

Benefits:

PNC provides a competitive and well-rounded benefits package intended to support employees throughout their careers and personal lives. Benefits may include:

• Comprehensive medical, dental, and vision insurance plans.
• Life insurance coverage for employees and eligible dependents.
• Short-term and long-term disability programs that provide income protection during qualifying medical situations.
• Retirement savings options including a 401(k) plan with company matching contributions, pension programs, and employee stock purchase opportunities.
• Dependent Care Reimbursement Accounts that help employees manage eligible caregiving expenses using pre-tax dollars.
• Emergency backup care services for children and elderly family members.
• Financial support for adoption, surrogacy, and doula-related services.
• Educational assistance and tuition support programs, including select fully funded learning opportunities.
• Wellness programs that may provide incentives and rewards for participation in healthy lifestyle activities.
• Paid time off programs and additional leave benefits.

Responsibilities:

• Deliver a personalized customer experience that promotes financial well-being and strengthens customer loyalty.
• Handle customer transactions accurately, efficiently, and professionally.
• Guide customers through available banking solutions and transaction options.
• Identify customer needs and opportunities during interactions and refer clients to the appropriate branch specialists when necessary.
• Encourage customer engagement through branch lobby activities and meaningful customer conversations.
• Recommend PNC products and services tailored to individual financial goals and customer requirements.
• Recognize sales and relationship-building opportunities and connect customers with the appropriate team members.
• Educate customers on digital banking platforms, technology tools, and self-service resources to simplify financial management.
• Use product knowledge and operational procedures to resolve customer concerns effectively.
• Ensure teller operations and branch activities are completed accurately and in accordance with PNC policies and procedures.

Preferred Skills:

• Accountability and dependability
• Knowledge of banking products and services
• Customer relationship management and loyalty building
• Strong customer service and customer experience skills
• Ability to identify customer needs and sales opportunities
• Comfort with digital banking technology and financial tools
• Proactive communication and sales abilities

Qualifications:

• Previous banking or customer service experience is not required.
• A college or university degree is generally not necessary for this position.
• A high school diploma or GED is preferred.
• An equivalent combination of education, certifications, and related experience, including military service, may also be considered.
• No formal degree is required.
• No certifications or licenses are mandatory.

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