Branch Operations Associate

Branch Operations Associate

Job Description:

Acknowledging the crucial role played by its varied employees, Zions Bank is dedicated to maintaining its strength and vitality. By positioning itself as the employer of choice, it aims to navigate the changing landscape of the banking industry. The banks consistent recognition as one of the Best Banks to Work For by American Banker magazine since 2013 and its distinction as the Best Employer in Utah by Best of State awards, in addition to being recognized as one of the Best Places to Work in Idaho, attest to its dedication. Take the step forward into a new era of banking and let us help shape your professional journey.

Our employees in Retail Support are a key piece to the success and daily functions of our branches across Zions Bank.

Retail Support is a department of traveling tellers and bankers who support Zions Bank branches throughout their geographical area in the case of absenteeism. This position offers an opportunity to gain a large skill set in the fundamentals of banking while also providing networking opportunities. Our mission is to support our branches and help them to fulfill strategic objectives and carry out Zions Bank's company vision.

The Retail Support Customer Service Associate MLO position is now open for applications.

Benefits:

• Zions Bank offers a range of benefits to employees who work an average of over 20 hours per week, subject to meeting the eligibility requirements in place.
• Providing competitive remuneration along with reimbursement for mileage used for travel.
• Health, dental, and vision benefits are effective as of the initial day of work
• The benefits provided comprise life and disability insurance, along with assistance for paid parental leave and adoption
• HSAs, FSAs, and dependent care accounts are financial tools designed to help individuals and families set aside funds for medical expenses and childcare needs, offering tax advantages and cost-saving benefits
• The benefits include payment during training, compensated leave, and recognition of 11 paid national holidays
• Company-matched contributions to a 401(k) retirement savings plan, as well as Profit Sharing options and a salary that is commensurate with one's work background
• Advantages for mental well-being, including coaching and therapy sessions
• Qualifying staff members are eligible to be reimbursed for their educational fees
• Employee Ambassador's suggested banking solutions

Qualifications:

• A High School Diploma or a comparable education is a prerequisite, along with over 2 years of prior involvement in banking, cashier responsibilities, client assistance, financial reconciliation, or relevant fields, or the successful conclusion of a company-endorsed educational program.
• Expertise in handling cash transactions, reconciling accounts, understanding debit and credit principles, and knowledge of various banking products are essential skills.
• Utilization of mathematical understanding.
• Proficiency in maintaining stability and catering to customer requirements is a must.
• Proficiency in offering supplementary bank products that suit individual customer requirements.

The candidate who is a perfect match for this position will have the skills and experience essential to:

• Be dedicated to providing top-quality service while also safeguarding the branch from any potential losses.
• Stay informed about the intricacies of branch operations.
• Enhance the customer base by utilizing effective sales and coaching strategies, which involve assisting with loan applications, promoting a variety of bank services and products, and providing guidance to clients in all banking aspects.
• Assume responsibility for managing cash transactions and carrying out customer service responsibilities at the branch.
• Undertake other assigned duties as necessary.

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