Consumer Banking Associate

Consumer Banking Associate

Position Overview:

As a Consumer Banking Associate at PNC, you will provide exceptional customer service, help customers manage their financial transactions, and support branch operations. You will create a positive customer experience while identifying opportunities to promote PNC products and services.

Responsibilities:

• Creates a distinctive customer journey that focuses on improving financial well-being and nurturing customer loyalty.
• Manages a variety of customer interactions with accuracy and efficiency.
• Enlightens customers on the available substitutes for conducting financial transactions.
• Spots potential chances during customer engagements and guides them to the relevant branch staff.
• Facilitates customer engagement through lobby activities and constructive conversations.
• Presents PNC products and services in a way that meets the needs of customers.
• Identifies potential sales leads and directs customers to the appropriate team members to deepen relationships.
• Educates customers on utilizing digital banking tools, technology options, and self-service resources for efficient management of financial transactions.
• Utilizes product and procedural knowledge to efficiently resolve customer queries.
• Ensures that all teller and branch tasks are conducted accurately, in compliance with PNC's policies and procedures.

Preferred Skills:

• Accountability
• Banking Knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Approach

Qualifications:

• No prior knowledge necessary.
• Generally, a university or college degree is not a requirement for roles at this level.
• Candidates are encouraged to have a high school diploma or GED.
• Equivalent blends of education, job-specific qualifications, or related experience (such as military involvement) may be assessed.
• No degree required.
• Not essential to have certifications or licenses.

Benefits:

PNC affords a diverse range of benefits to assist you in the present and for the future:

• Encompassing package of medical, dental, and vision coverage
• Life Insurance
• Disability Security for Both Immediate and Prolonged Challenges
• Employees at PNC have access to a 401(k) with a matching program, as well as the opportunity to participate in a pension and stock purchase plans
• A Dependent Care Reimbursement Account is an option for employees to fund dependent care expenses with pre-tax dollars, reducing their taxable income and potentially resulting in tax savings
• Backup Child/Elder Care
• The policy offers financial coverage for adoption, surrogacy, and doula services, showing the company's commitment to supporting various paths to parenthood
• Education Grant (with specially funded programs included) is provided to assist learners in achieving their academic objectives
• Monetary rewards are integrated into the wellness program to inspire individuals to adopt healthier lifestyle choices
• Paid Time Off

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