Client Relations Banker

Job Description for Client Relations Banker:

The Client Relations Banker position involves serving customers at the Banking Center and aiding the team in reaching sales, service, and operational objectives following Webster's Strategic Guidelines. Responsibilities include handling all financial transactions for customers in compliance with the Bank's rules and regulations. Furthermore, the role utilizes effective communication and attentive listening abilities to understand customers' financial requirements, build trust, maximize sales prospects, create leads, offer superior customer service, and cultivate enduring partnerships with different business sectors through cooperation and communication. It also involves overseeing and mentoring other relationship Bankers

Responsibilities:

• Timely and accurate customer responses are delivered by efficiently capitalizing on available resources and tools
• Assessing the requirements of customers and presenting suitable financial services and products by engaging in conversations focused on their needs, with the aim of fostering and enhancing connections.
• Complete regular teller tasks by handling deposits, withdrawals, check cashing, loan repayments, and any other required financial transactions.
• Enhance the segmentation strategy by implementing sales, retention, and additional bank initiatives to achieve the growth and profitability goals of the Banking Center.
• The desired outcome is to meet or exceed individual and team objectives in sales, service, and operations
• Ensuring adherence to both Federal and State regulations along with internal bank policies and procedures. Meeting or surpassing expectations set by branch audits and assessments of operational efficiency
• Help in overseeing colleagues at the banking center by providing coaching assistance to other bankers. Act as a role model and aid in the integration of new colleagues.

Learning Experiences, Expertise, and Abilities:

• Prospective candidates should possess a high school diploma or GED, with a preference for an Associate's or Bachelor's degree.
• Experience in customer sales and service for a period of 2 to 4 years, with a preference for 1 to 2 years in a supervisory role. Proven track record in effectively guiding, training, and inspiring others.
• Proficiency in all products and services within the company
• Stays up to date with all the systems employed for branch transaction processing.
• Manifests strong customer service skills and a talent for building teamwork, which leads to a positive working ambiance.
• Capability to accommodate a versatile and/or shifting timetable. Might need to work on weekends and beyond typical work hours. Travel may be necessary to different Banking Centers.

Benefits:

• Inclusive health insurance encompassing medical, dental, and vision benefits.
• Savings plans for retirement with employer-provided choices.
• Paid time off, which encompasses vacation days, personal leave, and officially observed company holidays.
• The EAP provides confidential support services and resources to assist employees in times of need.
• Advancement chances for career growth and professional enhancement.
• Programs and courses that encourage continuous learning to enhance skills and knowledge.
• Work-life balance programs are tailored according to individual job responsibilities and the requirements of the company.

About Us:

If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.

Equal Employment Opportunity:

All eligible candidates will be considered for employment without differentiation based on race, color, religion, gender, sexual orientation, national origin, disability, protected veteran status, or any other characteristic safeguarded by the law.

Apply Now