Lead Operations Representative

Company Overview:

At Bank of America, our mission is clear: to help make financial lives better through the power of every connection. We achieve this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every single day. We value diversity, inclusion, and innovation, and are committed to creating a workplace that is supportive of all employees' physical, emotional, and financial wellness.

Job Description: Operations Representative

As an Operations Representative at Bank of America, you will play a key role in supporting the daily operations of our internal business functions, assisting both clients and team members in maintaining seamless operations. This role requires you to manage day to day workflows, meet critical deadlines, and provide guidance to other team members, ensuring that the team performs efficiently and effectively.

Responsibilities:

• Contributes to overall success of an Operations team as an individual contributor
• Handles operational activities and queries for either single or multiple Lines of Business across the enterprise
• Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Maintains internal operational and financial controls and works within the risk appetite of the business unit
• Continues to review processes to ensure they are efficient and implements process improvement opportunities

Required Qualifications:

• 5 + years of progressive banking and lockbox experience
• Internal bank system experience e.g.(KATS, VICOR, RIDS)
• Working knowledge of Windows 10, Outlook and Excel
• Data Entry, 10-key skills
• Strong analytical skills
• Candidate will be required to report onsite to work in primary work location listed. Remote WFH (Work from Home) may be offered at later date.
• Ability to work under pressure in a team environment
• Excellent interpersonal and communication skills
• Comfortable interacting with senior management and internal business control partners
• Detail oriented
• Ability to manage multiple priorities and multi task
• Excellent time management and prioritization skills
• Ability to meet tight deadlines
• Ability to lead team huddles to deliver important departmental updates to team
• Ability and willingness to continuously learn on the job
• Ability to problem-solve and take ownership of process improvements
• Ability to assist in leading and delivering change initiatives
• Flexibility- ability to work overtime when needed to meet client deadlines
• Holiday work is required
• Ability to communicate computer system problems

Desired Qualifications:

• PC literate
• Ability to work with little supervision
• Ability to detect and handle unusual situations
• Ability to adapt to new methods in an automated environment
• Ability to identify processor and remitter errors
• Ability to handle high volumes of work
• Good hand eye coordination.
• Ability to grasp basic data processing concepts/procedures
• Ability to solve problems logically
• Ability to maintain minimum production standards
• General understanding of Lockbox.

Skills:

• Active Listening
• Adaptability
• Attention to Detail
• Collaboration
• Data Collection and Entry
• Critical Thinking
• Customer and Client Focus
• Oral Communications
• Planning
• Reporting
• Account Management
• Conflict Management
• Decision Making
• Inclusive Leadership
• Process Management

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