Cash Operations Manager

Cash Operations Manager

Job Summary:

The Cash Operations Manager is responsible for overseeing and directing Teller area operations along with managing Teller staff sales activities. This role ensures customers receive timely service and that all departmental transactions are accurately balanced at the end of each business day. The position works closely with managers, supervisors, and staff across multiple levels and locations to consistently deliver FirstBank’s high standard of service excellence.

Responsibilities:

• Supervise daily Teller sales and service activities to ensure compliance with bank policies and brand standards while delivering high-quality customer service and achieving customer financial needs, with the ability to perform these duties when necessary.
• Support Teller staff in handling escalated issues and resolving complex customer inquiries; provide coaching and leadership to encourage effective sales and referral practices.
• Oversee daily operational procedures for Teller teams, including cash drawer security, balancing daily cash totals, item capture processes, counterfeit detection, vault and branch cash handling, and ATM reconciliation.
• Train and mentor new Tellers during onboarding; monitor Teller performance and manage team workflow and scheduling.
• Ensure compliance with bank policies and security procedures, including currency transaction reporting, suspicious activity reporting, Regulation CC requirements, documentation accuracy, and robbery preparedness.
• Collaborate with Financial Center and Bank leadership regarding Teller operations and staffing needs.
• May serve as Security Coordinator for the branch when required.
• Participate in marketing activities and represent the bank at branch and community events.
• Ensure consistent delivery of customer service aligned with FirstBank standards.
• Enforce safe banking practices by ensuring compliance with laws, regulations, internal controls, operational procedures, and risk management policies.

Qualifications:

• A high school diploma or equivalent is required.
• A minimum of five years of experience, specifically in Teller operations, is required.

About Us:

FirstBank does not accept unsolicited resumes from agencies or staffing firms. Recruitment agencies and consultants must not submit resumes directly to managers. The bank will not pay fees to any third-party agency without a signed vendor agreement. FirstBank is an Equal Opportunity Employer and supports workplace inclusion, including individuals with disabilities.

Apply Now