Retail Banking Specialist

Retail Banking Specialist

Regions recognizes the importance of fostering a work environment that nurtures ambition, encourages excellence, and rewards dedication. For individuals with a drive to excel and a focus on achieving goals, Regions offers an ideal platform for professional growth and development.

Regions prioritizes the protection and security of any personal or private data submitted by individuals. The information is used by Regions' staff, consultants, and vendors to evaluate qualifications and experience for job roles and will not be misused for marketing purposes or disclosed outside of Regions, except as required by law. It will be stored for at least three years in adherence to regulatory standards and Regions' Retention Schedule, allowing individuals to review and amend their information through the careers section log-in.

Job Description:

At Regions, the Retail Banking Specialist is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The purpose of this role is to create meaningful personal connections with customers while processing transactions, identify ways for Regions to meet customer needs, and assist in resolving end to end customer service inquiries. This role offers an exciting opportunity for candidates with prior teller, limited banking, or some retail sales experience who are interested in beginning a career with opportunities for growth, development, and upward mobility.

Regions' mission is to enhance the lives of customers and communities. The successful candidate must be driven and flexible, with a passion for educating customers about the convenience of banking on their terms. This position requires strong communication skills and a talent for delivering personalized customer service.

Primary Responsibilities:

• Ensures a smooth and efficient customer service experience at the teller counter by proficiently managing customers' transactional needs like deposits, withdrawals, and bill settlements
• Attending to customer inquiries regarding products and services and executing basic servicing requests, such as issuing new or replacement cards, updating information, resetting PINs, reordering checks, and resolving minor issues
• Nurtures relationships with customers, staying informed about their relationship with the bank
• Instructs customers on traditional consumer products and digital solutions such as mobile apps, online platforms, and ATM features, all geared towards improving the efficiency of banking activities
• Offers support to branch and team members through basic tasks to assist in solving customer problems efficiently
• Engaging in outbound calls to customers and leads based on provided lists to enlighten individuals about emerging technologies and provide assistance in meeting their financial needs
• Recognition of intricate financial needs results in customers being referred to a team of experts within the organization
• Ensures conformance with bank procedures and regulations, as well as performing tasks directed by the Branch Manager; actively contributes to the branch team by upholding secure banking practices, managing, and notifying about operational hazards
• Meets branch targets and accomplishments by recognizing customer needs and offering relevant direction and insight on Regions' solutions

The job necessitates keeping a record of hours worked that exceed the 40-hour weekly threshold and is entitled to overtime pay in accordance with the Fair Labor Standards Act.

The opportunity for incentives is tied to this job.

Requirements:

• Graduating with a high school diploma or successfully completing the GED program is crucial
• Accommodating Saturdays into the work schedule as needed
• Ability to control cash flow and execute financial transactions involving cash
• Skill in articulating thoughts and ideas through personal, telephonic, and electronic communication channels
• Competence in utilizing a computer regularly, including typing and consistent attention to a screen
• Capability of walking and standing without interruption for long durations
• Ability to lift up to twenty (20) pounds

Preferences:

• Demonstrated proficiency gained from one year of work in banking, cash-handling, or customer service roles

Skills and Competencies:

• Showing capability in complying with organizational regulations, practices, and instructions
• Skill in assisting clients with accessing digital banking features
• Being able to manage a variety of tasks concurrently is a key competency
• Proficiency in overseeing substantial cash funds
• Displaying a keen focus on customer-centricity and skillfully fostering enduring relationships with clients is vital

Employment Type: Full-time position

Compensation Details:

Payment ranges are role-dependent and act as a reference point within the market to guide compensation decisions. Factors such as experience, competencies, knowledge, contribution, location, and especially, job performance play a pivotal role in determining the pay that individual associates receive within the same job function.

Merit-Based Incentive Compensation:

This role enables involvement in merit-based incentive compensation. Individuals have the potential to earn incentives by demonstrating merit in achieving specified criteria and objectives.

Benefits Information:

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• With a 401K program that offers a company match, employees have the opportunity to increase their retirement savings by taking advantage of the matching contributions provided by their employer
• The package of medical, dental, and vision benefits offers a holistic approach to healthcare coverage
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

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